Cancellation and Refund Policy

Application Cancellation, refund and delivery problem applications can be sent to support with the order number and problem description. Card number, CVV, account password or unnecessary identity document should not be sent. Digital handover and withdrawal With the general right of withdrawal, exceptions regarding services performed instantly in electronic environment or intangible goods delivered instantly are applied according to the nature of the concrete order and the mode of delivery. There is no rule that is unconditional and non-refundable in all cases for digital products. The delivery/performance exception and the necessary information must be clearly shown before the sale. Incomplete or incorrect delivery If the file is not delivered at all, the wrong product is provided, the ZIP file is corrupted, or the specified basic specifications are not met, the application is reviewed. Appropriate solution or applicable legal restitution/exchange rights are evaluated. License and compliance Based on the technical requirements and license scope described on the product page. Rights arising from incorrect or incomplete information by the seller are reserved. Not every support request is automatically considered a refund; not every digital product request is automatically rejected. Refund When the return is accepted, the procedures/periods of the relevant payment channel and applicable legislation are followed. Since the payment link is not yet active in the store, there are currently no collections or refunds.